| Questions
to Ask and Educate Yourself Before Having Your Micro-Hite or
TESA-Hite Serviced by anyone other than Dixon & Ryan.
Brown
& Sharpe Factory Authorized Service Center
Q: Are you a Factory Authorized
Service Center for Brown & Sharpe?
A: Yes. We have been a Brown & Sharpe
Authorized Service Center and Authorized Warranty Service
Center since 1967.
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Authorized
Mircro-Hite and TESA-Hite Service Center
Q: Are you an authorized
Service Center specifically trained on the repair of Micro-Hites
and TESA-Hites?
A: Yes. We have the required additional training
to work on Micro-Hites and
Tesa-Hites and are authorized to fully service these gages.
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Factory
Trained Technicians
Q: Have your technicians
been trained by Brown & Sharpe?
A: Yes. The service technicians at Dixon
& Ryan have been trained at the Brown & Sharpe facility
in Rhode Island in complete service on Micro-Hites and TESA-Hites.
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The Required
Equipment
Q: Do you have all the
required software, hardware tuning boards and procedures in
place to re-calibrate my Micro-Hite to the
manufacturer’s original specifications? How would
you correct lead errors or tune the circuit boards accurately?
A: We have all the service equipment required
by the manufacturer as well as tuning boards to adjust and
correct any out-of-spec conditions. We can adjust and correct
any lead errors and fix your gage to meet the original specifications.
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Experience
Q: How long has Dixon
& Ryan been in the business of servicing precision measuring
tools?
A: Since 1929, Dixon & Ryan has been
servicing all makes and models of precision measuring tools.
Every repair in our shop is backed by over 75 years of knowledge
and experience. Only Brown & Sharpe themselves have serviced
more Micro-Hites than Dixon & Ryan.
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ISO/IEC 17025
Accredited Calibration Lab
Q: Are you an Accredited
Calibration Lab?
A: The American Association for Laboratory
Accreditation (A2LA) has recognized Dixon & Ryan as an
Accredited Calibration Lab to ISO/IEC 17025:2005, the highest
standard in the US. Your Micro-Hite will be returned with
an accredited Calibration Report traceable to NIST.
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Parts Inventory
Q: Do you have an inventory
of parts for Micro-Hites and TESA-Hites?
A: Yes. We have an extensive inventory of
service parts to repair your gage in the shortest amount of
time.
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Fast Turnaround
Q: How long will it take
to repair my gage?
A: Your Micro-Hite or TESA-Hite will be on
its way back to you in about 10 days after the approval of
our quote. All height qages are completely serviced right
here in our facility and calibrated in our A2LA Accredited
Calibration Lab.
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Rental Micro-Hites
Available
Q: Do you have rental
gages available while my gage is in service?
A: Yes. We have Micro-Hites
for rent when you absolutely cannot be without a gage. You
can schedule a rental for your preventative maintenance program
or when your gage is being repaired for that unexpected breakdown.
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